Order Entry Specialist APPLY NOW
Lexington, SC
Support
Full time
Promotes the Company’s mission and values-based culture through the following:
Order & Data Entry
- Perform order entry
- Cataloger sales
- Online sales
- House Account Sales
- Complete quoting for orders and shipping
- Perform sales lead entry and data entry into CRM and assign tasks for subsequent follow up
Customer Service
- Enter customer service claims into CRM
- Work with customers and sales team to resolve issues
- Collaborate with Production Team to resolve issues
- Maintain a record of issues and generate a monthly Cost of Quality report
Follow up with claims to check on the status and relay messages to the appropriate individual(s)
Administrative Tasks
- Manages main phone line and transfers calls
- Maintain updated records
- Prepare and mail materials
Additional responsibilities and duties as required to support the team when requested
Maintain Supply Levels
- Order Inventory as needed to keep adequate supply levels
Education and/or Experience
- Bachelor’s Degree, preferred
- At least 2 years of office experience/data entry/customer service
Travel
- None
Language Skills
- Must have the ability to write routine reports and correspondence, as well as be able to speak effectively before groups of customers or employees of the organization.
Reasoning Ability
- Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills
- Demonstrated proficiency with MS Excel, Word, PowerPoint, Outlook, and CRM.
Other Requirements/Skills
- Medical Device knowledge preferred
- Excellent keyboarding and data entry skills
- Experience using customer relations management (CRM) software, preferred
- Excellent organizational skills, superb accuracy, and attention to detail
- Strong verbal and written communication and interpersonal skills
- Ability to multi-task, prioritize and manage time effectively
- Knowledge of office equipment including printers, scanners, multiple-line phones, mail machines, and binding machines
- Strong math skills and problem-solving
- Cheerful, can-do attitude